TVS iCARE - Part II

Look & Feel of TVS iCARE Center across India

TVS iCARE - Part I

Launch of TVS iCARE (service brand) across India was great intitiative taken by TVS-E Servicetec Limited which is wholly service company. It was for the first time in the history of TVS-E Servicetec Ltd, the concept of branded service center was implemented. Mr. Stephen Albert is the visionary behind the branding concept.

TVS iCARE Logo depicts in a graphic scheme the arms of a human clasped in closed loop indicating Care. iCARE –denotes the personalized attitude displayed by all in the service delivery chain. It emphasizes the fact that “I am Quick to respond” “I am Efficient in Service Delivery” & “I am completely capable of exceeding your expectations”


And hence “iCARE”


TVS iCARE Centers across India:
# Increases our Service brand visibility
# Creates uniform control & process in service operations
# Creates uniform & standardized infrastructure (Look & Feel Environment)
# Displays our commitment to service as a business
# Enhances Service credibility


Hats off to my boss (Stephen Albert) who had visualized, proposed and implemented TVS iCARE across India. His vision is to have uniformity (Look & Feel, Process, People) across all service center of TVS-E Servicetec. I am proud to be working with him. With all his guidance and support, we have rolled out more than 175 TVS iCARE centres in less than 9 months and planning to have 250 TVS iCARE centres by March 2008.

Great Thinkers - Great Thinking

Picture abhi bakki hai dost

Last week, I saw Om Shanti Om (popularly known as OSO) the Diwali damaka. Movie was fine and my opinion would be same as the Hero name in movie (OK). One dialogue drew my attention while watching the movie “Picture abhi bakki hai dost”. Hero says "life and story will never end with sad note."

Many times, life takes you towards rough road and makes you feel miserable; but this is not the end. As said “if story does not have happy ending, then the story is yet to end” rather say “if picture does not have happy ending, tho picture abhi bakki hai dost”. We have to take our life in positive manner and if you are going through tough tides of life; do not think that this is end of your life. Never put fullstop ( . ) in your life story. We have to keep in mind that happiness and sorrow are intregal part of life but both do not last forever.

Take life positively and live it to full; face the challenges, sorrow, and troubles and you shall be the winner of life. Have patience, determination and see changes coming in your life. There is lot to do in life and lot to face in life.

There are nice quotes about being happy, optimism, life etc.

1) “Never trouble trouble, until trouble troubles you”.

2) “We must accept finite disappointment, but we must never lose infinite hope.” - Martin Luther King, Jr.

3) “When life knocks you down, try to land on your back. Because if you can look up, you can get up. Let your reason get you back up.” - Les Brown

4) “When walking through the "valley of shadows," remember, a shadow is cast by a Light” - H. K. Barclay

5) “The best way to prepare for life is to begin to live.” - Elbert Hubbard

6) “Our greatest glory is not in never falling, but in rising every time we fall.” - Confucius

Tring Tring…. Hi dear, how are you?

Tring Tring…. Hi dear, how are you? What’s up today? Blah blah blah blah…. Whether you are in theatre, restaurant, pub, holiday spot, driving car / bike or even in restroom, you can hear TRING TRING (or latest ringtone).

Mobile has become inevitable, inseparable and more than a necessity in life. We have become so dependent on mobile that contact numbers, birthdays, etc. which we can say on being ask for, in a matter of second in yesteryears. Now we don’t even remember such things. For contact number, we will search in our phonebook; for birthdays or such occasion dates, we will browse through calendar in our mobile phone.

There are situations where you are moving away from friends to have a talk over mobile and they feel that you are treating them as un-important (which is not so), you go crazy if you are not able to find misplaced mobile phone (if you lose purse, you wont mind but cell phone will make you like living dead body), you would be possessive if anyone is using your mobile phone, heart pumps out if mobile phone drops from your hand to hit ground and many other such incidents.

If I ask you question “5 Things you cannot live without”; I am sure that most of you would have mobile phone in list of top inseparable 5 things.